Frequently Asked Questions
Below are a few questions that we regularly receive from our customers, if your question is not answered below, be sure to contact us.
How do I operate the gas bottle changeover switch valve?
Manual changeover switch valves
Your gas supply will stop when a gas bottle is empty.
You will need to:
- Turn the hand wheel on the empty gas bottle OFF (clockwise).
- You then move the changeover valve lever to point towards the other (full) gas bottle.
- Turn the hand wheel on the full gas bottle ON (anti-clockwise).
- Please remember to order a replacement gas bottle so you don’t run out.
- Please note that, in the picture shown, the lever (blue) is pointing upwards just to make it more visible.
In actual use it would be set to the left or right.
How can I tell how much gas is left in my cylinder?
How to Check How Much Gas is Left in Your Gas Bottle
This test works with either 45kg home gas bottles or BBQ gas bottles:
- Do NOT use boiling water, as you would risk scalding yourself. Water from the hot water tap of your home should work fine.
- Using care, SLOWLY pour the hot water down one side of the gas bottle.
More water is better, as it will make it easier to feel the difference in temperature.
- A line of condensation may appear, indicating the gas level. If not:
- Wait a few seconds and then run your hand down the same side of the gas bottle, where you poured the water.
- You should feel a change of temperature at the level of the gas.
If you feel no difference, the gas bottle may well be empty.
How do I pay for my gas delivery?
We accept credit card payments; cash or cheques can also be given to the driver. Simply let the girls know when you place an order.
What is LPG?
LPG stands for Liquefied Petroleum Gas, which is a term to identify propane, butane or a mixture of the two. In Australia, LPG is propane gas.
Is LPG different to natural gas?
Yes. While similar, the two gases need different amounts of oxygen to burn. Appliances built for LPG usage have different burners than natural gas appliances.
Are there restrictions on where gas bottles can be located in my home?
Yes. Due to the nature of the material, gas cannot be stored near wall openings, drainage systems or ignition sources.